Are all products fresh and genuine ?
All products sold on our site are Made in Japan and are purchased from Japanese manufacturers and authorized distributors directly so we're sure we're getting the best.
Freshness is also 100% guaranteed. We keep all our stock in a temperature-controlled environment prior to shipping, and the products are subject to regular quality control inspections.
Shop with confidence!
Do you offer refunds if I have an allergic reaction or adverse skin condition when using your beauty or skin care products?
We do not offer refunds or returns for products that cause an allergic reaction or lead to adverse skin conditions. Since each individual’s skin can react differently to beauty or skin care products, we advise customers to carefully check product information and ingredient lists before making a purchase. Customers may also seek more detailed product information on the websites of the beauty or skin care brands that we carry.
I didn't get a free sample with me latest order!
We provide free samples \ free gifts when they are available. However, we cannot guarantee that a sample \ a free gift will be included with all orders. Offer valid while stock last and when available, thank you for your understanding!
What items are covered by warranty and repairs?
We don't offer warranties or repairs.
Orders are charged in US Dollars:
Visa, JCB, AMEX, MasterCard, PayPal, Amazon pay, Apple pay, & Google pay accepted subject to change according to Shopify policy
Please make sure your bank card has online payment functionality enabled.
All payment forms are subject to the credit card company verification and reviewied by kaizenskincareshop.com and Shopify
kaizenskincareshop.com reserves the right to refuse to process any transaction due to unauthorized usage or suspected fraud or illegal activity.
The prices of the products on our site are based on Japanese market prices. We also offer various promotions and offers from time to time. If the product’s price has changed after your purchase, we don't offer discounts after the fact or price-matching, but if you sign up for our newsletter or follow us on social media we may offer discounts on future purchases.
In the case a product is listed with an incorrect price due to a typo, we reserves the right to withdraw the item from an order without prior notice to the customer.
Can I order via phone or visit your shop?
We ONLY accept online orders. If you have any problems with ordering online, please do not hesitate to get in touch with us through the Contact Us page.
We uses industry-standard encryption technology - (SSL) to guarantee the confidentiality of online transactions made on our site. This is one of the most advanced encrypting technologies available today.
Any information sent over the Internet is encrypted into an unbreakable code before it is sent. This ensures that no third party can intercept and decipher your personal information. It is much safer than giving out your credit card information in a restaurant, mail order or over the phone.
How can I make a purchase?
How long does it take to confirm my order?
Upon successful completion of your order, an order confirmation e-mail will be sent immediately, with order details (including order number and order date), item details (including item price), as well as shipping and billing information.
If you do not receive the confirmation e-mail or if an error occurs during the last step of your checkout, you are advised to check your Order History under My Account before placing the order again to avoid duplicating your order. Should you have questions regarding duplicated orders or your order status, Please contact us at firstname.lastname@example.org
Can I amend / cancel my order after it has been confirmed and paid for ?
To ensure that you receive your order as soon as possible, all orders are processed immediately. You may send any order cancelation requests to the Contact Us page and we will attempt to cancel your order. However, in most cases, the order may have already been packed and dispatched. We receive a lot of orders and we are unable to go through them individually as this will cause delays to all other orders.
Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out Of Stock.
For orders that have already been packed or shipped, no cancelation or modification to the order will be accepted.
Why does my order status show payment pending ? Should I re-create a new order?
Most payments are processed immediately. Once the order has been confirmed, you will receive a confirmation e-mail with delivery details. If you do not receive a confirmation e-mail within 24 hours, please let us know through the Contact Us page and avoid placing the order again to prevent duplication.
I am having issues with a coupon/voucher code
Discount codes are not applicable to Promotion / Clearance/ Value / Bundles / Value Sets items unless otherwise stated. Some discount codes may also require a minimum purchase amount.
What do I do when items in my cart are out of stock?
Log-in to your account (if you do not have an account, please first register for an account), then visit the product page and click on “E-mail Me when it’s restocked”. Once the product is restocked, an e-mail will be sent to notify you.
WHOLESALE GENERAL TERMS AND CONDITIONS:
1. Wholesale Price
Our wholesale team operates independently from this website and we will not adjust purchases made from this website to the wholesale price upon purchasing of individual products from website. Also, we don’t guarantee that we offer wholesale pricing from our website or other platforms. Buyers are welcome to make their own purchase decision.
2. Payment Method
Wholesale Buyers can pay by Paypal only. We will not charge any payment service fee of it.
3. Logistics Arrangement
We accept International orders and over 160 countries can be reached. The actual shipping fee varies
4. Delivery Time
Our warehouse is located in Tokyo. Orders will be dispatched within 2 working days and the actual delivery time normally takes 3 to 14 days, depending on the delivery country. A few more working days are needed for remote areas.
5. Product Disclaimer
AKATUKI Co., LTD. will not bear any liability of the loss caused by logistic company during delivery.
6. Product Exchange/Return Policy
AKATUKI Co., LTD. accepts NO exchange/return once products are sold. And we reserve the right to reject any order refund.
7. Arrangement of Wrong Delivery/Broken Products
Buyer must to inform us within 7 days upon receipt of the products. If products are found broken/received wrong products. We will resend/refund after verifying the case. However, if products cannot be delivered due to buyer’s fault (e.g Buyer was away traveling), we will not bear any responsibility of that and if the items returned to us because of this, buyers have to pay the return logistics cost. Lastly, if products are found broken after return, buyer have to compensate all relevant loss.
We do not accept pre-order normally, but for confirmed exceptional case, buyer must pay 50% of the total order amount as deposit. And buyer must pay off the balance upon stocks arrival. Cancellation is not allowed once pre-order is confirmed. If buyer cancels the pre-order, the deposit will not be refunded.
9. Other Disclaimer
AKATUKI Co., LTD. will not be responsible for the conditions listed as below:
Any unrestricted strike , Zone Lockdown , Labor Action , Riot, Terrorist Attacks/Threat, War ( regardless of declaration ), War Threat , Fire, Storm , Flooding, Earthquake , Land Collapse , Disease Outbreak ( and all other natural disasters ), Public or Private Telecommunications network is corrupted and makes buyer suffers from loss
We will take below actions if above conditions happen:
INFORM BUYER IMMEDIATELY
SUSPEND RELATED BUSINESS ACTIVITIES AND SHIPMENTS, DELIVERY PERIOD WILL BE AUTOMATICALLY EXTENDED. WE WILL BASE ON ACTUAL SITUATIONS TO ARRANGE REDELIVERY.
10. Reserve the Right of Order Refusal
AKATUKI Co., LTD. reserves all the rights of the final interpretation of this Wholesale Contract; and have rights to deny related (extra) Services and (extra) Responsibility.